Frequently Asked Questions

1) What happens if I am leaving Shanghai/Suzhou and would like to cancel my membership?
- If you are leaving or canceling your card you can opt to cash out of the program at anytime but any credits earned will be reimbursed in a voucher that can be redeemed at any one of our venues.

2) What happens if I cannot make it to the cash back party?
Every 3 months a payout party will be hosted at one of our venues. Should you be unable to attend the event we will hold onto your payout and you will be informed where collection can be made Should collection not be made within 3 weeks of the party, the cash will be converted into a voucher that can redeemed at any of our venues. This voucher will be mailed to you.

3) How do I know if all my visits are tracked?
After every visit to one of our venues you should receive an email within 6 hours of you leaving our venue. If no email is received, please email admin@entertainment-rewards-program.com. Every month a statement will also be emailed to you with regards to dates of visits recorded and the number of credits earned. You are encouraged to keep your receipts to make tracking easier.

4) What happens if I change address or company?
In order to ensure our database is kept up to date please email through any changes in your residential or
business details to admin@entertainment-rewards-program.com.

5) What happens if I join in the middle of the Cash Back Calculation period?
Should you not reach the targets because you have joined late in the current calculation period we will carry over your spending quantities to the following calculation period. Calculation periods are from 1st Jan – 31st March, 1st April – 30th June, 1st July – 31st August and1st September – 31st December.